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What is RingCentral Office™?
What is an eCentrexSM virtual PBX?
What are IP Phones?
Do I need special equipment to make this work?
How long does it take to activate?
Can I use my current phone number with the RingCentral service?
Can I switch my current toll free number to RingCentral?
Can I choose my own vanity number?
How much does RingCentral Office™ cost?
How are minutes used and how much do they cost?
Is there a setup fee?
Am I charged for checking messages?
What kind of commitment do I have to make?
How do I cancel my subscription with RingCentral?
Can I keep my toll free number if I choose to cancel?
What is RingCentral Office™?
RingCentral Office™ is a small office business phone service that delivers all the power and features of a traditional system without additional hardware that you have to manage. This all-in-one solution includes fully-configured IP phones, multiple extensions to support a growing business, advanced call management features and internet fax. With no setup fees or complicated configuration, your phone service is activated instantly, with phones arriving in 3-5 business days ready for use.
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What is an eCentrexSM virtual PBX?
RingCentral delivers all the power and functionality of a traditional PBX or Centrex, without the need for physical presence in your home or office. The phone service is managed by RingCentral and your callers don’t notice anything different in service. RingCentral’s eCentrexSM virtual PBX manages your phone service so you don’t have to.
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What are IP Phones?
IP phones allow calls to go through your high-speed Internet connection using Voice over Internet Protocol (VoIP) technology. Since RingCentral Office™ is a hosted phone service that is delivered over the Internet, IP Phones are used as the desk phones for each employee. The phone currently sold with RingCentral Office™ is Linksys SPA922.
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Do I need special equipment to make this work?
No additional hardware is needed to use RingCentral Office™. This all-in-one hosted phone service delivers everything you need: a virtual PBX that we manage, IP phones and digital phone lines for each employee and advanced call management features.
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How long does it take to activate?
Your account and phone number is activated immediately and your phones will arrive in 3-5 business days.
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Can I use my current phone number with the RingCentral service?
Yes! Simply forward your calls to your RingCentral number. Or transfer (port) the number to us entirely. Your existing number will be enhanced with the powerful business tools offered by RingCentral.
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Can I switch my current toll free number to RingCentral?
Yes. For instructions in transferring a toll free number to RingCentral, click here. For instructions in transferring a Local number to RingCentral, click here.
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Can I choose my own vanity number?
Yes. You can get a toll free vanity number for your business through RingCentral. Numbers are subject to availability and the ordering process for vanity numbers takes anywhere from 7 to 10 days to complete. There is a $30 setup fee for ordering vanity numbers.
For more information on how to order a vanity number, click here.
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How much does RingCentral Office™ cost?
The monthly cost of RingCentral Office is competitive with other services that offer less or no enhanced functionality. Get 4 unlimited phone lines, hosted phone and Internet fax service, a virtual PBX with advanced call for $99.99 per month, plus the cost of phones. Please visit our pricing page for more details or contact a solution specialist.
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How are minutes used and how much do they cost?
You will be billed in thirty second increments, rounded to the nearest half minute, for each minute of usage. (A fax uses about one minute per page.) For example, if you’re on the phone for 1.47 minutes, you will be billed for 1.5 minutes. Keep in mind that RingCentral does not double bill for domestic forwarded calls.
Additional minutes may be purchased. Please check our pricing page for information.
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Is there a setup fee?
No. There is no setup fee.
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Am I charged for checking messages?
You can access your online account and retrieve your messages anytime for free. You will not be charged for having your messages forwarded to your email address(es). Text message notifications to your cell phone are free and unlimited. Calls to a local RingCentral number that forward to voicemail or are answered on your SoftPhone are free.
When checking messages or logging in to your account by phone for any purposes, e.g., account administration or using your Virtual Calling Card, minutes will be used.
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What kind of commitment do I have to make?
No commitment is required. You can pay as you go (month-to-month) and cancel at any time, without penalties or cancellation fees.
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How do I cancel my subscription with RingCentral?
Simply call us at (888) 898-4591, option 2, 24 hours a day, 7 days a week and speak with one of our friendly customer service representatives.
Please be ready to verify your account number and billing information as it appears on your account.
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Can I keep my toll free number if I choose to cancel?
The number you receive upon signup is your own personal toll free number. So long as you have paid for at least one month of service and your account is active and in good standing, you may keep your number.
Local numbers cannot be transferred out at this time.
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